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AutomotiveIntermediateComing soon
Workshop Operations Management
Run a service operation that holds its schedule, its margin, and its technicians.
What you'll be able to do
- Plan bay capacity against realistic job times
- Price work so the margin survives the discount conversation
- Diagnose why jobs are running over and fix the cause
- Structure a technician development path that reduces turnover
Skills you'll build
- Capacity planning
- Service pricing
- Throughput analysis
- Team development
- Customer handover
Where this leads
Written for service managers, workshop owners, and senior technicians moving into management for the first time.
Curriculum
3 modules
- 01
Capacity and scheduling
- Realistic job timing
- Bay and technician allocation
- Handling the unplanned job
- 02
Pricing and margin
- Labour rate construction
- Parts margin
- Quoting and authorization
- 03
Technicians and retention
- Skills mapping across the team
- Development paths
- Why technicians leave
Certification
Attribution
- Program provider
- Global Automotive Academy
- Delivered on
- EduTech
- Jointly issued by
- EduTech + Global Automotive AcademyJoint credential
Provider, platform, and issuer are stated separately because they are not always the same organization.
Requirements
- Responsibility for a service operation or a team within one
Instructor
Global Automotive Academy faculty
Automotive technical instructors
Working technicians and workshop managers who teach from current diagnostic practice rather than from a fixed syllabus.
Common questions
What does a joint credential mean?
Both EduTech and Global Automotive Academy stand behind the outcome, and both names appear on the credential. It is not a GAA credential delivered by EduTech, and it is not an EduTech credential about automotive work.